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Industries / Insurance agencies / Commercial lines

Commercial insurance automation: submissions, loss runs and COIs, handled

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Commercial lines work is document-heavy. Every renewal and new submission needs loss runs, applications, schedules and supplementals gathered from the client and prior carriers. Account managers spend more time collecting paper than advising clients.

You already have the tools. You just haven't had time to build them out. I do it for you.

Where the time goes

What slows the office down

Loss-run requests that stallRequesting loss runs from prior carriers takes repeated emails and calls, and missing loss runs delay the whole submission.
Submission packaging by handApplications, schedules and supplementals are assembled differently by each account manager, and markets push back on incomplete packages.
Renewal timelines that slipComplex renewals need work to start 90 to 120 days out, but without a tracker the start date is whenever someone remembers.

Example first projects

Automations built inside your tools

Tools I work inside

Applied EpicAMS360VertaforeMicrosoft 365DocuSignYour carrier portals

Loss-run request automationRequests go to prior carriers on a schedule with follow-ups until the documents arrive, and they're filed to the right account.
Submission checklist and packetEach line of business has a checklist; the packet is assembled from the account record and flagged when something is missing.
Renewal timeline trackerAccounts appear on a renewal calendar with task deadlines set back from the expiration date, assigned to the right account manager.
Client data requestsPayroll, revenue, vehicle and property schedules are requested from clients through one form with reminders.
Certificate requestsHigh-volume COI requests from contractor clients are drafted from the policy record for a CSR to verify and send.

Contractor clients and certificates

Agencies that write contractors know certificates of insurance are a daily flood: every general contractor, property manager and municipality wants one. A structured request form and drafted certificates turn a constant interruption into a short review queue.

The CSR still verifies each certificate against the policy before it goes out.

Better submissions, better responses

Underwriters respond faster to complete, consistent submissions. Standardizing the packet doesn't change the advice your team gives; it changes how much time they spend assembling it and how often a market comes back asking for something that was missing.

Data handling

What stays where

Account data stays in your AMS and document storage. Automations follow your agency's privacy procedures and GLBA obligations, and anything sent to clients or markets is reviewed by your licensed staff. I don't provide coverage or legal advice.

We can meet in person in the Treasure Valley or over video, whichever suits you. Remote projects for Idaho businesses work just as well. Nearby: Boise, Meridian, Nampa, statewide.

Time back, not revenue promises. The systems I build are designed to save your team real hours on the work we automate. I don't guarantee specific revenue or lead numbers.

No compliance guarantees. I don't provide legal, tax, regulatory, licensing or data-privacy advice or certification.

Results come from willingness to innovate. The businesses that win are the ones ready to adopt new tools and change how work gets done.

FAQ

Commercial lines questions

Can automation complete applications?

It can prefill them from your account record for review. A licensed person checks and submits.

Does this work for small commercial accounts?

Yes, and small accounts often benefit most, because the margin on each one can't absorb hours of paperwork.

How do we start?

Book a 15-minute call. We'll pick the document workflow that's costing your team the most time.

Commercial lines: tell me what's slowing your team down.

Book a 15-minute discovery call

Opens Google Calendar to pick a time. We meet on Google Meet or in person.

Start with a 15-minute discovery call. No prep, no pitch deck.